Frequently Asked Questions
Hiring party equipment for a birthday party, corporate function, fundraiser or other event requires detailed information to ensure that your day runs smoothly. If you have a question that is not answered below, please feel free to contact one of our Cho!ce Crew members, and they will answer any queries you may have about our party hire equipment.
1. How big are the inflatable party products?
2. What are the dimensions of the inflatable party products?
3. What surfaces can the inflatable party products go on?
4. How much flat area to do we require for the inflatable party products?
5. How does the inflatable party product remain inflated for the duration of the hire?
The blower is also attached to a shute which attaches to the side of the inflatable allowing air to fill the unit. When the power is shut off the inflatable will deflate. If there is no power available within 20 metres to the set up site, a generator would be required. We can provide these at an additional cost.
6. Can the inflatable party product be near or touching a wall or tree?
7. How long does it take to set up the inflatable party product?
It depends on the size of the party equipment unit which is being hired – a bouncy castle can take around 15 minutes, larger inflatables can take longer – we usually like to allow between 15-30 minutes, occasionally longer if necessary. The actual inflation time of the unit once plugged into power is approximately one minute.
8. Is the set up time of the inflatable party product included in the hire time?
On very rare occasions the equipment may be ready a short time after you schedule start time. To assist us in helping to ensure this doesn’t happen please make sure things like clear access to set up site are ready, driveway is not blocked etc. so we are not held up time wise in this respect. Our delivery drivers run to a tight schedule and do not allow time for assisting with manoeuvring of obstacles and are not expected to do so.
9. How much space is required to get the inflatable party equipment to the set up site?
10. How do we pay for our party equipment hire – is there a bond or deposit?
A deposit is required for all bookings, as a rule this is 50% of the total plus the delivery charge (depending on location of event). This amount then comes off your hire total. The deposit can be paid via direct credit (internet banking) to our ASB bank account or by cash (if paying at our office). Details of payment will be sent out on individual invoices.
EFTPOS facility s are available at our office and our Cho!ce Crew have EFTPOS available on the road. Balance of payment is due on-site before set up – you may pay this by Eftpos or cash . If paying by cash the exact amount will be required as our drivers do not carry change.
11. What are the lengths of party equipment hire options?
12. What if I book an entertainment product for my event and then have to cancel?
All cancellations must be made by either contacting our office during weekday hours (not weekends) or by contacting our after hours mobile number. It is advisable to contact the after hours no. if calling less than 24 hours prior to your delivery time. If we arrive at your event venue and you then decide to cancel the full amount of the hire will be payable.
13. What happens if it rains on the day of my party or other event?
If we don’t hear from you we will deliver your party hire unit. Some units such as the mechanical bull and mechanical surfboard are unable to operate in wet weather so a wet weather alternative would need to be provided or your hire would have be postponed or cancelled.
Some of our bouncers have shower covers which can be attached. These are good if only light showers. If it is very heavy rain the water will pool and seep into the castle. If you want a shower cover this must be requested at the time of your booking.
14. How many children can fit on the inflatable party product at once?
On the small castles – 4 x 4 metres up to 7 children at once up to 8 years of age, on the medium castles – 5 x 5 metres – up to 10 children per time up to 12 years of age and on the large castle –6 x 6 metres – 12 – 15 per time and will hold teenagers and adults. These are a guideline only and will vary depending on age, weight etc – you can tell by looking at the castle if too many are on it. If in doubt please check at time of booking which castle will be most suitable for your event.
15. What happens if we damage the inflatable party product?
When you hire a unit you will be asked to sign the terms and conditions stating that you have read and understood them. This then makes you accountable for any damage that may occur during your hire. If the units are looked after and the rules followed then nothing should happen as damage usually only occurs when the units are not looked after or mis-used. If damage does occur and is considered to be the fault of the hirer then you will be liable for all associated costs in relation to the repair/replacment of the unit. If adults use a bouncer designed for children and damage occurs then the above will also apply.
16. What else should I be aware of when hiring party equipment?
Please make sure the following are kept away from the inflatables at all times:
crazy foam (silly string)
These can stain the inflatables party products and are near impossible to remove once they have come into contact with the unit. If a unit is returned with any of the above on it and requires cleaning a charge will apply. Units should be returned in a clean condition as when they were delivered.
Feel free to call or email us with any further enquiries or concerns. We are always happy to help!
LET’S GET THIS PARTY STARTED